Here’s a
quick look at the fiction vs. the facts as far as security at the Hyatt Regency
goes:
What Hyatt says (fiction)
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What Hyatt actually does (fact)
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•
Hotels managed by Hyatt Hotels & Resorts consider guest
comfort and security as our priority
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• Hyatt Regency knowingly puts an unsuspecting guest in harms
way, without so much as a warning
• Gaurav isn’t the first – this
is the 4th reported incident to happen at the Hyatt Regency
(there may be others that went unnoticed)
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• We have trained hotel staff
responsible and accountable for looking after the security and well being of
our guests and visitors
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Hyatt Regency employs staff that is untrained to ensure guest
security and also lacks common sense:
• Staff does not warn visitors against danger OR keep them away
from danger
• Staff stands around watching a guest suffer – awaiting an on
call doctor – who arrived after more than 40 mins (later than the family
themselves)
• Staff lies to cover up the real situation instead of telling
the truth that could help the guest
• Staff is clueless about what to do in an emergency situation
where a guest gets grievously hurt
• Staff is trained to prioritize Hyatt Regency’s interest over
the life of a guest
• Staff and management bear no accountability, and pass the buck
onto a doctor who is merely on-call
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• Advanced security
technologies to facilitate safeguarding your security, such as; integrated
surveillance systems, advanced lock and access control systems, and
sophisticated asset protection tools
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• Hi technology comes into play only once the basic are in
place:
ð There is a lack of basic infrastructure such as cordons that
block an unsafe area off for guests
ð There are no locks on doors that lead to unsafe areas
ð There are no CCTV cameras in locations such as lifts or
outdoor areas where guests are allowed to be present
• No tools to protect their most important asset from harm – a
paying customer
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•
Rigorous security and safety assessments and reviews
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• The Hyatt Regency Hotel allows guests to go into an area that
could be unsafe, while other hotels chaperone their guests in a potentially
unsafe area
• The first step to assessments and reviews is to acknowledge
that something may be wrong – the Hyatt Regency refuses to acknowledge that
it could ever be wrong (read this story from 10 years ago to see their
attitude then – it’s exactly the same now!)
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•
Dedicated Fire/Life/Safety systems and monitoring
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• No paramedic staff
• No doctor
• No ambulance
• An on call doctor that arrives 40 minutes later, after the
family of the victim gets there
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• Comprehensive emergency
response plans that staff are regularly trained on
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Not even a basic emergency response plan in place
• Staff leave a guest with severe head injuries lying in a pool
of blood for more than 40 minutes – missing the ‘golden hour’ of treatment (it
doesn’t require formal training to know this)
• No one from the hotel informs the police, calls the family or
takes charge of the situation before the doctor arrives
• All decision making left to an on-call doctor who only arrives
40 minutes after the incident – hotel staff stands around watching the
spectacle of an seriously injured guest
• Hyatt Regency is negligent and unprepared to such as extent,
that a guest is brought to the hospital in a near brain dead condition 1.5
hours after he falls
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•
Hyatt Hotels & Resorts are renowned for our authentic
hospitality and our personalized guest experience.
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• This is the only place where we agree with the Hyatt Regency.
Although not quite the way they would like us to
• Hyatt Hotel definitely has an authentic brand of hospitality –
only at the Hyatt Regency does one hear of guests losing their life or being
seriously hurt on a consistent basis
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• As our valued guest, we are
committed to creating an environment of security and well being throughout
your stay
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• The points above clearly indicate that this is not the case
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